CROSS-SERVICE HANDOFF RECORD
For independent providers or an agency service.

Complete business/customer outcome:
Case identifier / current state:
Case owner responsible for tracking completion:
Sending provider / receiving provider:
Authoritative source and version:
Work completed / evidence:
Receiver's acceptance conditions:
Missing information:
Requested next action:
Agreed deadline / service window:
Receiver accepted, or returned with specific gap:
Named owner for exception decisions:
Scope or capacity change needing separate agreement:
Customer-facing completion action and evidence:

REHEARSAL REVIEW
Could the receiver access the correct source?
Did the work move without the owner relaying messages?
Was a decision correctly escalated rather than guessed?
Was the entire case completed, not only an internal task?
Single shared process correction:
Authorised cover person and accessible current case record: