Virtual assistant agency vs freelancer: Which should you hire?

Independent outsourced-service working aid. Adapt to the actual agreement; not a universal legal contract.

Provider and party signing the service agreement:
Service result and exclusions:
Who selects and assesses the assistant:
Who supplies business policies and current inputs:
Who designs and maintains operating instructions:
Who allocates routine work and checks quality:
Who approves exceptions and spending:
Absence cover, its limits and its access route:
Permanent replacement process and charges:
Where case records and business files remain:
People and systems allowed to handle our data:
Fees, minimum commitment and cancellation:
Exit handover and access-removal responsibilities:
Unanswered question preventing acceptance: